Frequently Asked Questions

Do you accept insurance? 

We accept long-term health care insurance.  Otherwise, we are a private pay agency.

Does the agency provide patients with a “Bill of Rights” that outlines the rights and responsibilities of the agency, patient, and caregiver alike? 

Yes, we provide a “Bill of Rights.”

What is your service area? 

We service western Hamilton County.

How long have you been in business?

We have been in business for over 20 years.

Does the agency staff educate the family members on the care being administered to the patient and ways they can assist? 

Yes, we educate families of our patients about care that is being administered.

Is there a written plan of care for the patient’s treatment that the patient, physician and family participate in developing? 

Yes, a plan of care is written every 60 days.  However, the plan is updated sooner if changes need to be made.

Does the patient get a copy of the plan? 

Yes, we provide copies of the plan to our patients.

Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional? (i.e. medicines, exercises, daily activities) 

Yes, treatment is documented.

Are supervisors assigned to oversee care to ensure that the patient receive quality treatment? 

Yes, we have patient care supervisors who work to ensure that patients receive quality treatment.

Are agency caregivers available seven days a week? 

Yes, caregivers are available from 2 to 24 hours per day, 7 days per week.